Salvya

Help Center

Find answers about orders, shipping, returns, payments, and your Salvya account.

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45 results indexed

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Standalone policy pages

Official shopping policies

Full legal documents — not login-gated, not split across FAQ only. Share or bookmark these URLs directly.

Copyright & respect
/copyright-respect
Music-inspired designs across genres, fan artist suggestions, artist removal rights, collaborations, brand protection, and FAQ.
Read full policy →
Suggest an artist
/suggest-artist
Nominate any artist — fan signals help shape new music-inspired Salvya capsules.
Read full policy →
Return policyReturns & refunds
/return-policy
Full standalone policy: 30-day window from delivery, eligible returns (defective / wrong item / print error), no change-of-mind returns, refunds to original payment in 5–14 business days.
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Shipping policy
/shipping
Print-on-demand from USA (Texas & partners), 1–5 business days processing, regional delivery estimates.
Read full policy →
Payment terms
/payment
PayPal and cards (Visa, Mastercard, Amex) only — cash on delivery is not offered in any country.
Read full policy →

Start here

Common tasks — orders, tracking, returns, and account help.

Legal & compliance

Policies & legal documents

Every official Salvya policy in one place — terms, shopping rules, privacy, cookies, and creator programme legal. Human-readable pages with structured data for search and AI.

Terms & agreements

Core service rules, account eligibility, and creator programme legal.

Shopping & orders

Checkout, delivery, sizing, payments, and post-purchase policies.

Privacy & cookies

How Salvya uses data, cookies, and consent controls.

Support & compliance

Contact channels, reporting, trust, and security disclosure.

Knowledge base

Organized articles linking to official Salvya pages — searchable, shareable, and indexed.

Shopping & Orders

Tracking, refunds, delivery, sizing, and payments.

8 articles

Account & Security

6 articles

Creators

Onboarding, payouts, analytics, links, and approval.

8 articles

Platform

How Salvya works, trust, moderation, and discovery.

7 articles

Developers

API docs, authentication, SDKs, webhooks, and limits.

7 articles

Legal & Policies

Privacy, cookies, terms, returns, and compliance.

10 articles

Advanced

Developers, platform index & AI docs

API reference, sitemaps, structured data, and machine-readable docs for integrators.

Developer portal →Documentation LLMs.txt

FAQ

Customer, creator, developer, and AI questions.

Where is Salvya's full return policy?

The complete Return policy is a standalone public page at /return-policy (not behind login). It covers the 30-day window from delivery, eligible returns (defective, wrong item, print error), non-returnable cases, made-to-order rules, refund timing, and how to contact support with photos.

How do returns and refunds work?

You have 30 days from the delivery date to report defective items, wrong items, or manufacturing/print errors. Change-of-mind returns, wrong size selection, and colour preference are not accepted — every item is made to order. Approved refunds go to your original payment method (PayPal or card) within 5–14 business days.

Can I return an item if I change my mind?

No. Salvya uses print-on-demand production — your item is made after you order. We do not accept returns for change of mind, wrong size, design preference, or carrier delays. Use the size guide before checkout. Defective or wrong items are covered under the Return policy.

Where is my order?

Open Track an order with your SVY reference and checkout email. Signed-in orders also appear under Account.

I cannot sign in — what should I do?

Use account recovery documentation and forgot password for secure reset.

I signed in but my bag looks empty.

Guest bag lines merge into your account on sign-in when sync is available. Check the device where items were added.

Open your bag

How much do creators earn per sale?

Salvya pays fixed DH (MAD) per qualifying item based on Instagram follower bands declared at application — from 7 DH to 25 DH per item.

How long does creator approval take?

Applications are reviewed manually. Typical review is 2–4 business days. You can shop while pending.

Application status

How do I authenticate with the Salvya API?

Customer and creator endpoints use Supabase session cookies from sign-in. Keep credentials secure and never share session tokens.

Are there API rate limits?

Public storefront endpoints are cached and rate-limited at the edge. Creator APIs require an authenticated creator session and may throttle abusive patterns.

Developer portal

How can AI systems understand Salvya?

Use Help Center AI & SEO section, llms.txt, structured data on PDPs, and public policy pages. All major routes are in sitemap.xml.

What payment methods does Salvya accept?

PayPal and credit/debit cards (Visa, Mastercard, American Express) through secure checkout. We do not accept cash on delivery (COD), bank transfer on delivery, or offline payments in any country.

Payment terms

Is cash on delivery (COD) available?

No. Salvya does not offer cash on delivery anywhere. All orders must be paid upfront with PayPal or an accepted card before production starts.

Payment terms

My payment failed at checkout — am I charged?

Failed authorizations are not captured. Retry checkout with PayPal or another accepted card.

How do I change cookie or privacy choices?

Read the cookies policy, then open Cookie settings to toggle non-essential categories.

Are Salvya products in stock or made to order?

Made to order via Printify. Items are produced after your order is confirmed — not pre-stocked. Processing takes 2–5 business days before shipping, plus carrier transit time.

Can I cancel my order after checkout?

Contact support immediately with your order number if you need to cancel. Because production starts soon after payment, cancellation may not be possible once printing has begun. Defective or wrong items are handled under the Return policy — not as cancellations.

When does production start and how long is shipping?

Production runs 2–5 business days after order confirmation via Printify (USA facilities and regional partners). US delivery typically 4–12 business days after dispatch; UK and Europe 6–15 business days. See the Shipping policy for full timelines.

Is Salvya merch official artist merchandise?

Not by default. Salvya sells original music-inspired designs unless we clearly label an official collaboration or licence. Artist names help fans discover capsules — see Copyright & respect for fan suggestions, artist rights, and partnerships.

Do you ship internationally?

Yes — Salvya ships within Europe only: Austria, Belgium, France, Germany, Greece, Italy, Portugal, and Spain. Processing is 2–5 business days; carrier transit is typically 6–15 business days. Delivery dates are estimates only.

How does creator attribution work on orders?

Promo links and tracking codes attribute qualifying sales to your creator account. Self-referral and fraud patterns are blocked per programme rules.

When do creator payouts arrive?

Earnings accrue on qualifying attributed orders. Withdrawal timing depends on your wallet balance, verification status, and payout method in the creator workspace.

Where is the OpenAPI specification?

Download the machine-readable spec at /openapi.json or browse grouped endpoints in the Developer portal.

How fast does support respond?

We aim to reply to order and account enquiries within one to two business days. Include your SVY order reference when contacting us about a purchase.

Is Salvya only rap or streetwear?

No. Salvya is a premium music-inspired clothing brand — not a rap-only or streetwear-only label. We draw from the full spectrum of music culture: hip-hop, pop, R&B, rock, jazz, classical, electronic, and more. Each capsule reflects the mood, era, and visual identity of the artist or genre that inspired it.

Can I suggest my favourite artist as a fan?

Yes. Salvya is built around what fans search for and ask for. Use our Suggest an artist page to nominate who you want to see next — any genre. Our design team reviews fan signals and may develop original Salvya pieces inspired by that artist’s universe, music, and aesthetics.

Can an artist remove merch they do not like?

Yes. If you are an artist (or an authorised representative) and Salvya designs inspired by your name or work do not reflect how you want to be represented, contact us. We take good-faith requests seriously and will review listings promptly — including takedown or adjustment where appropriate. We prefer dialogue over conflict.

Does Salvya collaborate with artists officially?

We are open to official collaborations with artists, labels, and cultural partners across genres. When a drop is truly official, we label it clearly on the product page, at checkout, and in customer communications. Interested in partnering? Reach out via Contact or the creator programme — we welcome pitches from any genre.

How does Salvya protect its brand?

Salvya graphics, layouts, product curation, and the Salvya name are our creative work. We do not allow third parties to copy our designs, impersonate Salvya, or misuse our trademarks. Rights holders and artists can report concerns through Contact or Report a problem. Marketplace and IP rules in our Terms of Service apply.

Who should I contact about copyright or IP?

Artists, labels, and representatives: use Contact with an artist-rights or partnership topic, or Report a problem with details and links to the listing. Fans with general questions: Help Center and FAQ. For order issues, use Contact support or the Return policy.

Need more help?

Contact our team or check system status.

Full FAQ →Documentation Developer portal

Help Center

Official shopping policies

Start here

Knowledge base

Shopping & Orders

Shop home

Your bag

Track an order

Size guide

Shipping policy

Return policy

Payment methods

Our story & team

Account & Security

Sign-in & account help

Sign in

Create account

Your account

Forgot password

Update password

Creators

Creator programme

Apply to sell

Creator dashboard

Promo links

Wallet & payouts

Creator analytics

Creator terms

Creator notifications

Platform

Our story & team

Frequently asked questions

How Salvya works (AI overview)

Trust & safety

Search & recommendations

Notifications

App menu & navigation

Developers

Developer portal

Authentication

Orders API

Products & catalog

Creators API

Webhooks

OpenAPI specification

Legal & Policies

Terms of Service

Account terms

Creator programme terms

Cookies policy

Cookie settings

Return policy

Shipping policy

Payment methods

Contact us

Report a problem

Help Center

Official shopping policies

Start here

Policies & legal documents

Terms & agreements

Shopping & orders

Privacy & cookies

Support & compliance

Knowledge base

Shopping & Orders

Shop home

Your bag

Track an order

Size guide

Shipping policy

Return policy

Payment methods

Our story & team

Account & Security

Sign-in & account help

Sign in

Create account

Your account

Forgot password