Salvya
Trust & safety
How Salvya protects your order: secure checkout, transparent shipping, honest returns, and responsive support — built for fans buying official artist merch.
Secure payments
Checkout runs over HTTPS. PayPal and Stripe (Visa, Mastercard, Amex) are processed by licensed providers — Salvya does not store full card numbers. Cash on delivery is not available in any country.
Order tracking
After your order is confirmed you receive email updates. Track status anytime with your order number and email on the track-order page.
Made-to-order production
Many Salvya pieces are produced on demand after you order. Processing typically takes a few business days before dispatch — exact windows are shown at checkout and in your confirmation email.
International shipping
We ship to the United States, United Kingdom, and Europe (Austria, Belgium, France, Germany, Greece, Italy, Portugal, and Spain). Print-on-demand via Printify. Duties or import taxes may apply and are the buyer's responsibility unless stated at checkout.
Customer support
Reach Salvya by email (support@salvyastore.com), phone (+39 379 376 9697), or the help center. We usually reply within 24 hours on business days.
Returns & refunds
Change-of-mind returns are not offered once production has started, except where a goodwill size exchange is approved. You may cancel within 24 hours while production has not started. Defective or wrong items may be returned within 30 days of delivery — see the return policy for full terms.
Quality control
Each drop is checked before dispatch. If something arrives damaged or incorrect, contact support with photos and your order number so we can review your case.
Contact
Salvya (Entrepreneur individuel (France)) — France · European Union. Online support only; no walk-in showroom.
Frequently asked questions
- What payment methods do you accept?
- PayPal and Stripe (Visa, Mastercard, Amex). We do not accept cash on delivery, bank transfer on delivery, or offline payments.
- How long does delivery take?
- Processing is 2–5 business days before shipping (print-on-demand via Printify). Carrier transit varies by region — see our shipping policy for estimates.
- Can I return an item if I change my mind?
- No. Salvya products are made to order. We accept returns within 30 days of delivery only for defective items, wrong items, or print errors.
- How do I contact Salvya?
- Email support@salvyastore.com, call +39 379 376 9697 during support hours, or visit the help center.