Salvya

Shipping & delivery

Effective date: 12 May 2026 · Version: 1.0

This Shipping & Delivery Policy (“Policy”) explains how Salvya and its fulfilment partners handle physical goods from the point an order is accepted through delivery to you. It should be read together with our Terms of Service and Returns & refunds policy. For how we charge cards, PayPal, cash on delivery, and refunds to your payment method, see our Payment terms. Capitalised terms used here have the meanings given in the Terms unless otherwise defined below.

1. Where we ship

Salvya is built with European fulfilment and fan communities in mind. Available shipping destinations, carriers, and service levels are determined at checkout based on your delivery address, product type (including size and weight), inventory location, and operational constraints.

We may ship to countries including, where offered at checkout, members of the European Economic Area, the United Kingdom, Switzerland, Morocco, and the United States. Additional countries may be added or removed as carriers, customs rules, and partner capabilities change. If your address is not serviceable, checkout will not complete for that destination.

Limited drops, pre-orders, or artist-specific capsules may be restricted to selected markets even when general shipping is otherwise available. Any restriction will be shown before payment.

2. Shipping methods and carriers

We work with reputable parcel networks and last-mile carriers. The carrier(s) assigned to your order may include national postal services and integrated courier networks. The named carrier, service level (for example standard or express where offered), and any reference to carbon-conscious routing are displayed at checkout and in your shipping confirmation when production systems are enabled.

• Standard delivery is our default economical service where available.
• Express delivery may be offered for select products, postcodes, or campaigns and may incur additional fees.
• Pickup points or locker delivery may appear where supported by the carrier in your area.

Carrier selection is automated with human oversight for exceptions (address issues, failed delivery, fraud checks). You cannot choose an unsupported carrier outside the options presented at checkout.

3. Order processing and handling time

Processing time is the interval between successful payment authorisation (or, for authorised payment methods, order acceptance) and handover to the carrier. Processing typically includes picking, quality control, packing, and label generation.

Unless a different window is shown on the product page, you should allow up to three to five (3–5) business days for in-stock items. Pre-orders, made-to-order garments, signed items, or co-branded capsules may list longer windows (for example two to four (2–4) weeks or a stated ship-by date). Business days exclude weekends and public holidays in the country of dispatch.

During high-volume releases, warehouse migrations, or inventory reconciliation, processing may extend without prior notice; we will communicate material delays through order status updates where available.

4. Transit times and delivery estimates

Transit time begins when the carrier scans the parcel into its network and ends at first delivery attempt or handover to a pickup location. Published ranges are estimates only and are not guaranteed unless expressly stated as a guaranteed service with separate terms and compensation entitlements.

Domestic or intra-EU standard shipments commonly fall between two and seven (2–7) business days after dispatch, depending on distance and carrier. Remote regions, islands, and cross-border routes may take longer. Express services, where available, generally shorten transit but remain subject to customs clearance when crossing borders.

If tracking shows no movement for an unusually long period, contact support with your order number so we can open a carrier investigation.

5. International orders, customs, duties, and taxes

Orders shipped across international borders may be assessed import duties, value-added tax (VAT), goods and services tax (GST), brokerage fees, or other government charges. Whether these amounts are prepaid at checkout (Delivered Duty Paid or equivalent) or collected on delivery (Delivered Duty Unpaid or equivalent) depends on the configuration shown before you pay.

• If duties and taxes are not collected at checkout, you are responsible for paying the carrier or customs authority before the parcel is released. Refusal may result in return shipping fees and loss of the product if abandoned.
• Customs authorities may open parcels for inspection, delaying delivery without liability to Salvya beyond our obligation to cooperate with lawful requests.
• You must comply with import laws applicable to your country (for example restrictions on certain materials or quantities).

6. Delivery address, failed delivery, and undeliverable parcels

You are responsible for providing a complete, accurate address including building, floor, door code, and local phone number where required by the carrier. We are not liable for delays or losses caused by incorrect or incomplete information supplied by you.

If delivery fails because nobody is available to receive the parcel, the carrier may leave a notice, attempt redelivery, deposit the parcel at a pickup point, or return it to sender according to its policies. Additional charges may apply for storage, redelivery, address correction, or return-to-sender handling. If a parcel is returned as undeliverable, we may refund the product value minus shipping and restocking fees where permitted by law and our returns policy.

7. Split shipments and partial fulfilment

To optimise speed or inventory, an order may ship in more than one parcel. You will not be charged extra shipping for split shipments caused by Salvya or the artist’s fulfilment configuration beyond what was disclosed at checkout. Each parcel receives its own tracking identifier when production tracking is enabled.

8. Tracking and notifications

When tracking is available, a link or carrier reference will be included in your shipment confirmation email and, where you maintain an account, in your order history. SMS or push notifications may be offered if you opt in. Tracking information is supplied by third-party carriers and may contain errors or delays outside Salvya’s control.

9. Receipt, inspection, and damage in transit

Please inspect your parcel on arrival. If the outer packaging is visibly damaged, note it with the carrier when possible and photograph the packaging before opening. For defective or incorrect items, follow the Returns & refunds policy. Claims for shipping damage may require submission within a stated window from the delivery date.

10. Delays outside our control

Salvya is not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, strikes, carrier bankruptcies, customs backlogs, air freight embargoes, or failures of third-party logistics systems. Where such events materially affect delivery, we will use reasonable efforts to notify you and propose alternatives (for example rerouting or refund where permitted).

11. Packaging and sustainability

We encourage minimal, recyclable packaging and consolidated shipments where compatible with product protection. Specific environmental claims appear only where they can be substantiated for the relevant SKU or campaign.

12. Preview and demonstration environments

In preview, staging, or demonstration builds of Salvya, shipping options, prices, carriers, and tracking links may be simulated or incomplete. No physical shipment will occur from such environments unless expressly stated otherwise in writing by Salvya.

13. Changes to this Policy

We may update this Policy to reflect new carriers, routes, legal requirements, or operational practices. The effective date at the top of this page will change accordingly. Material changes that affect your rights may be communicated through additional notice where required by law.

14. Questions about shipping

For delivery issues, address changes before dispatch, or carrier disputes, contact Salvya support using the channel provided in your order confirmation. Include your order number, delivery postcode, and a brief description of the issue to help us respond quickly.