Shipping Policy

We ship internationally. Select your country on the product page to see a live estimate. Headline Music zones:

Fashion orders use destination-based transit windows shown at checkout (warehouse handling + carrier time). ETAs are estimates in business days, not guarantees.

• After payment, we confirm the order for fulfillment (see our 4-hour change window before confirmation)
• Packing and dispatch usually follow within a short warehouse window, then the carrier takes over
• You’ll get tracking when the parcel is with the carrier (email or SMS when available)
• Someone should be available to receive the parcel, or follow local pickup rules

For deliveries outside France / the EU, customs may apply. Unless we state otherwise, import duties, taxes, and brokerage fees in your country are the buyer’s responsibility. Refusing a parcel for unexpected duties does not automatically create a refund — contact us and we’ll review case by case.

Carriers, weather, peak seasons, and customs can add time. If we cause a delay beyond the window we communicated, we may offer a goodwill discount on your next order of up to 35%. Reach out with your order number — details in Returns & exchanges.

You’re responsible for a complete, correct shipping address and phone number. Failed delivery due to a wrong address may require re-shipment fees. Change address only within the pre-confirmation window when possible.

Shipping questions, tracking, or delay goodwill:

• Email — hello@salvyastore.com
• Phone — +33 7 46 42 18 85 (France)