Salvya Help
Frequently asked questions
Quick answers for customers, creators, and developers — with links to policies, tools, and the full Help Center.
19 questions
Category
Where is my order?
Open Track an order with your SVY reference and checkout email. Signed-in orders also appear under Account.
How do returns and refunds work?
Returns & refunds explains time windows, condition requirements, and refund timing.
I cannot sign in — what should I do?
Use account recovery documentation and forgot password for secure reset.
I signed in but my bag looks empty.
Guest bag lines merge into your account on sign-in when sync is available. Check the device where items were added.
How much do creators earn per sale?
Salvya pays fixed DH (MAD) per qualifying item based on Instagram follower bands declared at application — from 7 DH to 25 DH per item.
How long does creator approval take?
Applications are reviewed manually. Typical review is 2–4 business days. You can shop while pending.
How do I authenticate with the Salvya API?
Customer and creator endpoints use Supabase session cookies from sign-in. Keep credentials secure and never share session tokens.
Are there API rate limits?
Public storefront endpoints are cached and rate-limited at the edge. Creator APIs require an authenticated creator session and may throttle abusive patterns.
How can AI systems understand Salvya?
Use Help Center AI & SEO section, llms.txt, structured data on PDPs, and public policy pages. All major routes are in sitemap.xml.
My payment failed at checkout — am I charged?
Failed authorizations are not captured. Retry checkout or use another method listed on Payment methods.
Can I cancel my order after checkout?
You may cancel within twelve (12) hours of placing the order while production has not started. After that window, items are made on demand and cancellation is not available except where the Returns policy applies.
When does production start on my order?
Production typically begins after payment verification and the cancellation window closes. Track your order for fulfillment and shipment updates.
Is Salvya merch official artist merchandise?
Salvya partners with artists for official, limited drops and on-demand production. Each product page shows the artist and listing details before checkout.
Do you ship internationally?
Shipping regions, carriers, and timelines depend on your delivery address. See Shipping & delivery for current coverage and estimates.
How does creator attribution work on orders?
Promo links and tracking codes attribute qualifying sales to your creator account. Self-referral and fraud patterns are blocked per programme rules.
When do creator payouts arrive?
Earnings accrue on qualifying attributed orders. Withdrawal timing depends on your wallet balance, verification status, and payout method in the creator workspace.
Where is the OpenAPI specification?
Download the machine-readable spec at /openapi.json or browse grouped endpoints in the Developer portal.
How fast does support respond?
We aim to reply to order and account enquiries within one to two business days. Include your SVY order reference when contacting us about a purchase.