Salvya
Terms of Service
Effective date: 12 May 2026 · Version: 1.1 (addenda: account creation; creator programme)
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and related services operated by or on behalf of Salvya (“Salvya,” “we,” “us,” or “our”). By using our services, you agree to these Terms. If you do not agree, you must not use the services.
1. Who we are and how to read these Terms
Salvya is a premium artist-inspired fashion platform operated as a registered sole trader (auto-entrepreneur) in France. We provide a digital commerce experience focused on original designs inspired by artists, music, and culture — with secure checkout and tracked delivery. Depending on your jurisdiction, additional policies (including privacy documentation and our Cookie policy) may apply. Unless otherwise stated, “services” means our websites, mobile experiences, checkout flows, authentication tools, creator onboarding surfaces, and related features we make available from time to time.
We may offer preview, beta, or demonstration functionality. Where that is the case, additional disclaimers in these Terms apply. Capitalised terms used in these Terms have the meanings given here or as otherwise defined in context.
Additional terms (binding addenda)
- Account creation terms — applies when anyone creates a Salvya customer or creator account.
- Creator programme terms — applies when you participate in promo codes, fan discounts, or creator commissions with Salvya.
Sections 20 and 21 on this page repeat the same addenda for convenience; the standalone pages are the canonical URLs to share.
2. Eligibility and your account
You must be able to form a legally binding contract in your place of residence to use the services in a capacity that involves purchases or account registration. If you use the services on behalf of a business, you represent that you have authority to bind that business.
When you create an account, you agree to provide accurate, current, and complete information and to update it promptly. You are responsible for safeguarding your credentials and for all activity under your account. You must notify us promptly of any unauthorised use. We may suspend or terminate accounts where we reasonably believe there is risk to users, artists, or the integrity of the platform. Customer and creator registrations are also governed by the Account creation addendum.
3. The services; preview and production
Salvya may operate preview or staging environments where checkout, authentication, inventory, pricing, taxes, shipping quotes, or carrier integrations are simulated, incomplete, or subject to change. Unless a transaction is expressly confirmed as completed by Salvya in a production environment with valid payment capture, you should treat checkout experiences as non-binding demonstrations.
We may modify, suspend, or discontinue any part of the services where reasonably necessary for security, compliance, or operations. We will aim to minimise disruption to paying customers where a commercial relationship exists, but we do not guarantee uninterrupted availability.
4. Marketplace, artists, and third parties
Artist shops, product pages, and related content may be operated or influenced by independent artists, labels, or partners. Where a third party fulfils production or logistics, additional terms from that party may apply and will be presented at or before purchase where required by law.
You understand that artist names, logos, artwork, photography, audio references, and merchandise designs are protected by intellectual property rights owned by licensors, artists, or their representatives. You may not copy, scrape, misappropriate, or resell such materials except as expressly permitted by law or with written permission from the rights holder.
5. Orders, pricing, and payment
Product listings, descriptions, imagery, sizing guidance, and availability information are provided for informational purposes and may contain errors. We reserve the right to refuse or cancel orders where a listing was manifestly incorrect, where fraud is suspected, where inventory is unavailable, or where we cannot ship to your location.
Prices may be shown inclusive or exclusive of applicable taxes depending on your region and the configuration of the storefront. Duties, import charges, and carrier fees may apply to international shipments as required by law. Payment methods accepted will be displayed at checkout. You authorise us and our payment processors to charge your selected payment method for authorised transactions.
How we authorise, capture, refund, and work with payment processors is explained in our standalone Payment terms.
6. Shipping, delivery, and risk
Estimated delivery windows are estimates only and are not guaranteed. Risk of loss and title for physical goods pass in accordance with the terms stated at checkout and applicable law. If a shipment is undeliverable due to an incorrect address provided by you, additional fees may apply to reship.
Detailed rules for regions, carriers, customs, tracking, and delays are set out in our standalone Shipping & delivery policy. If there is any inconsistency between a checkout disclosure and that Policy for a completed commercial order, the checkout disclosure and order confirmation prevail for that transaction.
7. Returns, refunds, and chargebacks
Salvya produces many goods on demand for the purchaser. Unless mandatory consumer law requires otherwise, we do not accept change-of-mind returns. Defective, incorrect, or misprinted items may be eligible for a return, replacement, or refund within thirty (30) days of delivery, as described in our Returns & refunds policy. Change-of-mind returns are not accepted once production has started. You agree to follow the stated process and to cooperate with reasonable verification requests.
Full operational detail for returns, refunds, exchanges, and statutory withdrawal (where applicable) is set out in our Returns & refunds policy.
Chargebacks and payment disputes should be a last resort after contacting support. Abusive or fraudulent disputes may result in account restrictions.
8. Acceptable use
You agree not to, and not to assist others to:
- violate applicable law or infringe third-party rights;
- interfere with, disrupt, or place undue load on the services or underlying systems;
- attempt to gain unauthorised access to accounts, data, or networks;
- use automated means to access the services in a manner that violates our policies or technical controls;
- harass, defraud, or impersonate others;
- circumvent security, authentication, or regional restrictions where applicable.
9. Intellectual property; feedback
Salvya and its licensors retain all rights in the services, software, branding, and related materials. Subject to these Terms and any open-source licences that may apply to certain components, we do not grant you any licence to our intellectual property except the limited right to access and use the services for personal, non-commercial browsing where permitted, or for commercial use expressly authorised in writing.
If you submit feedback, suggestions, or ideas, you grant Salvya a perpetual, worldwide, royalty-free licence to use them without obligation to you, except where prohibited by law.
10. Privacy
Our collection and use of personal data is described in our Privacy policy. For how we use cookies and similar technologies, see our Cookie policy. You can manage optional categories for this browser in Cookie settings. By using the services, you acknowledge that certain processing is necessary to operate accounts, process payments, prevent fraud, and comply with law.
11. Disclaimers
To the fullest extent permitted by applicable law, the services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be error-free, secure, or free of harmful components.
12. Limitation of liability
To the maximum extent permitted by applicable law, Salvya and its affiliates, directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, goodwill, data, or business opportunities, arising out of or related to your use of the services, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our aggregate liability for any claim arising out of or relating to the services or these Terms is limited to the greater of (a) the amount you paid to Salvya for the transaction giving rise to the claim in the twelve (12) months before the event, or (b) one hundred euros (€100) if no such payments occurred. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the minimum extent permitted by law.
13. Indemnity
You will defend, indemnify, and hold harmless Salvya and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the services, your breach of these Terms, or your violation of third-party rights, except to the extent caused by Salvya’s wilful misconduct or gross negligence.
14. Suspension and termination
We may suspend or terminate access to the services where reasonably necessary to protect users, comply with law, or address misuse. You may stop using the services at any time. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations, indemnity, and governing law) will survive.
15. Governing law; disputes
Unless mandatory consumer protection laws in your country require otherwise, these Terms are governed by the laws of France, without regard to conflict-of-law principles. Courts located in France shall have exclusive jurisdiction over disputes arising out of or relating to these Terms and the services, subject to any non-waivable rights you may have as a consumer to bring claims in your home jurisdiction.
If you are a consumer in the European Economic Area, you may also have the right to use the European Commission’s online dispute resolution platform or a local consumer mediation scheme where available.
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and revise the effective date. Where changes are material and the law requires consent or notice, we will provide additional notice or obtain consent as appropriate. Continued use after the effective date may constitute acceptance where permitted by law.
17. General
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms constitute the entire agreement between you and Salvya regarding the subject matter here and supersede prior understandings on the same subject, except where additional terms expressly apply to a specific transaction (including the Account creation and Creator programme addenda in sections 20–21 and at /terms/account and /terms/creator).
18. Contact
For legal notices or privacy requests, contact Salvya at rapport@salvyastore.com. For general inquiries: contact@salvyastore.com. For order support: support@salvyastore.com or phone +39 379 376 9697. See also our contact page.
19. Account access and recovery
If you cannot access your account, use the password reset or sign-in assistance tools offered on the services when enabled. In preview environments, automated recovery may be limited. Where self-service recovery is unavailable, contact support through the official channels listed on the site or provided during onboarding.
To protect accounts, we may require additional verification before resetting credentials or changing security settings. Never share one-time codes or recovery links with third parties.
20. Creator programme terms (addendum)
The following sections apply in addition to the general Terms when you participate in Salvya’s influencer or creator promo programme (including promo codes, fan discounts, and related commissions).
This Creator programme addendum (“Creator Terms”) supplements the Salvya Terms of Service. If you do not participate in the creator promo programme, these Creator Terms do not apply to you. Where there is a conflict between these Creator Terms and the general Terms on a topic covered here, these Creator Terms prevail for that topic only.
20.1 Scope and acceptance
By applying for or activating a creator promo profile, generating or distributing a Salvya promo code, selecting catalogue items for code eligibility, or otherwise participating in the programme, you agree to these Influencer Terms in addition to the general Terms and the Account creation addendum where applicable.
20.2 Eligibility and verification
You must meet the age and contracting capacity requirements in the general Terms. You represent that follower counts, channel ownership, and identity information you provide are truthful. Salvya may request reasonable evidence (screenshots, platform analytics, government ID, or business registration) before activating codes, paying commissions, or shipping milestone rewards. Misrepresentation may result in suspension, termination, and forfeiture of pending payouts.
20.3 Promo codes and fan discounts
Where Salvya enables it, you may receive a unique or personalised promo code for fans to enter at checkout on eligible items you have activated. Unless otherwise stated on the service, the public programme targets a 10% discount for the fan on qualifying merchandise before shipping and taxes, subject to change with notice where the law allows. You may not advertise a different discount unless Salvya confirms it in writing.
- You must not share, sell, or “farm” codes in ways that mislead consumers or circumvent caps.
- You must comply with advertising disclosure rules in each jurisdiction where you promote (for example, material connection disclosures).
- Codes may be deactivated for fraud, chargebacks, inventory limits, or brand safety.
20.4 Commissions and milestones
Salvya pays creators a fixed amount in Moroccan dirhams (DH) for each qualifying item sold through a valid attributed checkout — not a percentage of the order total. Your rate depends on the Instagram follower count declared in your application and verified by Salvya:
| Instagram followers | You earn per item sold |
|---|---|
| Under 20,000 | 7 DH |
| 20,000 – 49,999 | 10 DH |
| 50,000 – 99,999 | 15 DH |
| 100,000 – 299,999 | 20 DH |
| 300,000+ | 25 DH |
Each unit in an attributed order counts as one item (for example, quantity 2 on a line pays twice your band rate). Self-referrals, refunded orders, chargebacks, and fraudulent transactions do not qualify. Your live band and rate are shown in your creator Wallet after approval. Salvya may adjust future bands with reasonable notice; changes do not apply retroactively to sales already confirmed, except where required by law or to correct manifest errors.
A sale is attributed to you only when Salvya’s systems record your valid promo link or code on a completed, non-reversed, qualifying transaction in a production environment. Preview or simulated checkouts do not generate commissions.
20.5 Catalogue and brand safety
You choose which approved Salvya SKUs carry your code from options presented in the creator tools. You must not imply endorsement by artists, labels, or Salvya beyond what is true and authorised. You must not pair Salvya promotions with unlawful, hateful, deceptive, or adult content where prohibited by Salvya policy.
20.6 Payouts, taxes, and clawback
Payout methods, minimum balances, currency conversion, and schedules will be specified in your creator agreement or dashboard. You are responsible for all taxes on compensation you receive. If a sale attributed to you is refunded, charged back, or found fraudulent, Salvya may offset or claw back the related commission.
20.7 Intellectual property
Salvya and licensors retain all rights in trademarks, product assets, and platform software. Salvya may grant you a limited, revocable licence to use approved marketing assets solely to promote eligible products. You grant Salvya a licence to use your name, handle, and likeness in connection with the programme and internal reporting.
20.8 Suspension and termination
Salvya may suspend or terminate programme access for breach, risk, or operational reasons. You may exit the programme by written notice where the law allows; outstanding obligations survive. Upon termination, unused codes may be disabled.
20.9 Liability
To the maximum extent permitted by law, Salvya is not liable for lost profits, lost goodwill, or indirect damages arising from the programme. Your aggregate claim relating to the programme is subject to the same liability cap framework as the general Terms unless a stricter cap is set out in a signed creator agreement.
20.10 Changes
Salvya may update these Creator Terms. Material changes will be posted here with an updated effective date and, where required, additional notice. Continued participation after the effective date constitutes acceptance where permitted by law.
Programme reference
For non-binding summaries and examples, see the creator programme overview and dashboard preview.
21. Account creation terms (addendum)
The following sections apply in addition to the general Terms whenever you create or maintain a Salvya account, whether as a shopping customer or as a creator applicant.
This Account creation addendum (“Account Terms”) supplements the Salvya Terms of Service and applies when you create or attempt to create any Salvya account, whether as a customer (for example via customer registration) or as a creator / influencer (for example via creator application), including when authentication is provided by a third party (such as an OAuth provider). If you do not create an account, these Account Terms do not apply.
21.1 Who is covered
These Account Terms apply to you individually and, if you register on behalf of a company, to that entity. You confirm that you have authority to bind any entity you represent. Creator and influencer accounts are subject to the additional Influencer programme addendum once you participate in promo codes or related creator commerce features.
21.2 Accurate information
You agree to provide accurate, current, and complete registration information and to update it promptly. You must not impersonate another person, use another user’s credentials, or create accounts in bulk to evade enforcement, quotas, or bans. Salvya may refuse, merge, or terminate duplicate or suspicious accounts.
21.3 Customer accounts
Customer accounts are intended for personal shopping, order tracking, and related features. You must not use a customer account to operate a commercial storefront, scrape inventory, or circumvent purchase limits, unless Salvya expressly authorises that use in writing.
21.4 Creator and influencer accounts
Creator applications may require additional fields (public name, channels, audience size, and sample content). Submission does not guarantee approval. Until Salvya confirms onboarding in writing or through in-product controls, you should treat creator tools as preview-only where labelled. Approved creators remain bound by the general Terms, these Account Terms, and programme-specific terms.
21.5 Credentials and security
You are responsible for maintaining the confidentiality of passwords, magic links, and device sessions. You must notify Salvya promptly of unauthorised access. Salvya is not liable for losses arising from your failure to secure credentials, except where prohibited by law.
21.6 Communications
By creating an account, you agree that Salvya may send transactional messages (security alerts, order updates, policy changes where required) to the contact details you provide. Marketing messages require separate consent where the law requires it.
21.7 Preview and staging environments
Where the services are labelled preview, beta, staging, or demonstration, account data may be reset, exported in limited ways, or unavailable. You should not rely on preview accounts for production business continuity.
21.8 Minors
You must not create an account if you are below the digital consent age applicable in your region, unless a parent or guardian has provided any consent Salvya requires and we have enabled supervised use. Salvya may close accounts that appear to belong to minors where policy or law requires.
21.9 Suspension and closure
Salvya may suspend or close accounts for breach of these Account Terms, the general Terms, fraud, legal process, or risk to the platform. You may close your account where self-service tools exist; certain records may be retained as described in privacy documentation to comply with law and dispute resolution.
21.10 Privacy
Personal data you supply at account creation is processed in accordance with our Privacy policy and Cookie policy. Optional analytics cookies may be controlled in Cookie settings.
21.11 Changes
Salvya may update these Account Terms. Material changes will be posted with an updated effective date and, where required, surfaced in-product or by email. Continued use of your account after the effective date may constitute acceptance where permitted by law.
Related links
Acknowledgement
By clicking “I agree,” creating an account, placing an order where permitted, or otherwise continuing to use the services after notice of updated Terms, you acknowledge that you have read and understood these Terms (including addenda in sections 20–21 where they apply to you) and agree to be bound by them.