Salvya
Shipping & delivery policy
Effective date: June 2026
Salvya ships exclusively within Europe to Austria, Belgium, France, Germany, Greece, Italy, Portugal, and Spain. Read this policy together with our Return & refund policy and Payment terms.
1. Overview
Every Salvya garment is made to order through our print-on-demand production partner (Printify) and its fulfilment network. Production begins after your order is confirmed and paid. Allow 2–5 business days of processing before your parcel leaves the facility.
Delivery dates are estimates, not guarantees. Carriers, customs, and peak seasons can affect arrival. Tracking is included when available from the carrier.
Shipping is currently available only to selected European destinations where we can provide reliable delivery, tracking, and customer support consistent with the Salvya experience.
All prices and payments are in EUR (€). Payment is by PayPal or card only — cash on delivery is not offered.
2. Europe — shipping & delivery
European orders are fulfilled through Printify's network with routing optimised for EU delivery.
- Coverage: Austria, Belgium, France, Germany, Greece, Italy, Portugal, and Spain.
- Processing time: 2–5 business days (made-to-order production before dispatch).
- Delivery estimate: 6–15 business days after dispatch (carrier transit).
- Shipping cost: calculated at checkout based on your cart and destination.
- Taxes: VAT may be estimated or collected at checkout where configured. Any additional customs charges assessed on delivery are your responsibility unless stated otherwise at checkout.
- Tracking: included when provided by the carrier — you receive tracking by email once the carrier scans your parcel.
3. General terms
The shipping fee and delivery estimate shown at checkout apply to your order. If your parcel is lost in transit and the carrier confirms non-delivery, contact support within a reasonable time — we aim to resolve fairly with a replacement or refund as appropriate.
You are responsible for a complete, accurate delivery address. Failed delivery due to incorrect details may require redelivery fees or result in return to sender, depending on the carrier.
Where applicable, statutory consumer rights remain unaffected. Nothing in this policy limits mandatory protections in your country.
Contact support
For shipping updates, return requests, or order questions, contact Salvya support with your order number and clear photos where relevant.
- Email: support@salvyastore.com
- Orders: orders@salvyastore.com
- Phone: +39 379 376 9697 (Mon–Sat · 10:00–19:00 (Central European Time))