Salvya Help Center

Legal & compliance

Policies & legal documents

Every official Salvya policy in one place — terms, shopping rules, privacy, cookies, and creator programme legal. Human-readable pages with structured data for search and AI.

Terms hub →Cookie settings AI-readable index

Terms & agreements

Core service rules, account eligibility, and creator programme legal.

Terms of ServicePrimary
Rules for browsing, buying official merch, and using Salvya.
Account terms
Profile responsibilities, eligibility, suspension, and closure.
Creator programme termsCreators
Commissions, payouts, attribution, and programme conduct.
Sign-in & recovery
Password reset, device limits, and account lockout help.

Shopping & orders

Checkout, delivery, sizing, payments, and post-purchase policies.

Privacy & cookies

How Salvya uses data, cookies, and consent controls.

Support & compliance

Contact channels, reporting, trust, and security disclosure.

Knowledge base

Organized articles linking to official Salvya pages — searchable, shareable, and indexed.

Shopping & Orders

Tracking, refunds, delivery, sizing, and payments.

8 articles

Account & Security

Login, sessions, recovery, device limits, and passwords.

6 articles

Creators

Onboarding, payouts, analytics, links, and approval.

8 articles

Platform

How Salvya works, trust, moderation, and discovery.

7 articles

Developers

API docs, authentication, SDKs, webhooks, and limits.

7 articles

Legal & Policies

Privacy, cookies, terms, returns, and compliance.

10 articles

AI & search understanding

Machine-readable platform knowledge for Google, ChatGPT, Gemini, Claude, Perplexity, and enterprise crawlers.

LLMs.txt Sitemap.xml Documentation Developer portal →

Developer docs

REST APIs, authentication patterns, webhooks, and OpenAPI.

Open developer portal

Full API reference, SDK notes, and examples.

# Session probe

GET /api/auth/me

Download OpenAPI JSON

GET/api/orders
List authenticated customer orders
POST/api/orders
Place checkout order with attribution
GET/api/cart
Read synced bag lines
GET/api/creator/stats
Creator dashboard metrics
GET/api/creator/wallet
Balances, payouts, commission profile
GET/api/creator/product-links
Promo links and tracking codes
GET/api/creator/analytics
Link performance and conversion
GET/api/auth/me
Current session profile
POST/api/report-problem
Submit support / abuse reports

Platform flows

Customer and creator lifecycles.

Customer journey

1Visit product
2Add to bag
3Checkout
4Payment
5Verification
6Shipment
7Tracking
8Delivered
9Refund (optional)

Creator journey

1Apply
2Review
3Approval
4Dashboard
5Promote
6Orders
7Payouts

Sitemap & platform index

Public crawl surfaces and discovery files.

Commerce

Shop

Creators

Support

Content

Blog

Auth

Sign in

Orders

Track order

Legal

Developers

SEO

AI

LLMs.txt

Structured data & trust

Schema.org coverage across Salvya.

Product
Official merch PDPs with offers and availability.
FAQPage
Question/answer pairs for help and policy summaries.
BreadcrumbList
Hierarchical navigation for crawlers.
Organization
Salvya brand entity and publisher.
Article / BlogPosting
Editorial and culture content.
WebSite
Site search action and publisher linkage.

FAQ

Customer, creator, developer, and AI questions.

Where is my order?

Open Track an order with your SVY reference and checkout email. Signed-in orders also appear under Account.

How do returns and refunds work?

Returns & refunds explains time windows, condition requirements, and refund timing.

Returns policy

I cannot sign in — what should I do?

Use account recovery documentation and forgot password for secure reset.

I signed in but my bag looks empty.

Guest bag lines merge into your account on sign-in when sync is available. Check the device where items were added.

Open your bag

How much do creators earn per sale?

Salvya pays fixed DH (MAD) per qualifying item based on Instagram follower bands declared at application — from 7 DH to 25 DH per item.

How long does creator approval take?

Applications are reviewed manually. Typical review is 2–4 business days. You can shop while pending.

Application status

How do I authenticate with the Salvya API?

Customer and creator endpoints use Supabase session cookies from sign-in. Keep credentials secure and never share session tokens.

Are there API rate limits?

Public storefront endpoints are cached and rate-limited at the edge. Creator APIs require an authenticated creator session and may throttle abusive patterns.

Developer portal

How can AI systems understand Salvya?

Use Help Center AI & SEO section, llms.txt, structured data on PDPs, and public policy pages. All major routes are in sitemap.xml.

My payment failed at checkout — am I charged?

Failed authorizations are not captured. Retry checkout or use another method listed on Payment methods.

How do I change cookie or privacy choices?

Read the cookies policy, then open Cookie settings to toggle non-essential categories.

Can I cancel my order after checkout?

You may cancel within twelve (12) hours of placing the order while production has not started. After that window, items are made on demand and cancellation is not available except where the Returns policy applies.

When does production start on my order?

Production typically begins after payment verification and the cancellation window closes. Track your order for fulfillment and shipment updates.

Is Salvya merch official artist merchandise?

Salvya partners with artists for official, limited drops and on-demand production. Each product page shows the artist and listing details before checkout.

Do you ship internationally?

Shipping regions, carriers, and timelines depend on your delivery address. See Shipping & delivery for current coverage and estimates.

How does creator attribution work on orders?

Promo links and tracking codes attribute qualifying sales to your creator account. Self-referral and fraud patterns are blocked per programme rules.

When do creator payouts arrive?

Earnings accrue on qualifying attributed orders. Withdrawal timing depends on your wallet balance, verification status, and payout method in the creator workspace.

Where is the OpenAPI specification?

Download the machine-readable spec at /openapi.json or browse grouped endpoints in the Developer portal.

How fast does support respond?

We aim to reply to order and account enquiries within one to two business days. Include your SVY order reference when contacting us about a purchase.

Status & support

Contact, reports, and security.

Salvya Help Center

Popular actions

Knowledge base

Shopping & Orders

Shop home

Your bag

Track an order

Size guide

Shipping & delivery

Returns & refunds

Payment methods

Our story & team

Account & Security

Sign-in & account help

Sign in

Create account

Your account

Forgot password

Update password

Creators

Creator programme

Apply to sell

Creator dashboard

Promo links

Wallet & payouts

Creator analytics

Creator terms

Creator notifications

Platform

Our story & team

Frequently asked questions

How Salvya works (AI overview)

Trust & safety

Search & recommendations

Notifications

App menu & navigation

Developers

Developer portal

Authentication

Orders API

Products & catalog

Creators API

Webhooks

OpenAPI specification

Legal & Policies

Terms of Service

Account terms

Creator programme terms

Cookies policy

Cookie settings

Returns & refunds

Shipping & delivery

Payment methods

Contact us

Report a problem

Knowledge assistant

Salvya Help Center

Popular actions

Policies & legal documents

Terms & agreements

Shopping & orders

Privacy & cookies

Support & compliance

Knowledge base

Shopping & Orders

Shop home

Your bag

Track an order

Size guide

Shipping & delivery

Returns & refunds

Payment methods

Our story & team

Account & Security

Sign-in & account help

Sign in

Create account

Your account

Forgot password

Update password