orders
Returns & refunds
Understand when refunds are available, how to start a return, and how payouts reverse on creator-attributed orders.
1 min read · Updated 2026-05-01
AI explanation
This article explains Salvya refund eligibility, customer-initiated returns, verification steps, and how refunded orders affect creator DH commissions.
- Refund windows depend on product type and delivery confirmation
- Guest and signed-in orders both use SVY references for support
- Creator commissions adjust when a qualifying refund is approved
- Refund status appears in order tracking and account history
Overview
Salvya refunds protect fans buying official artist merch while keeping creator payouts fair. A refund is not automatic — each request is checked against the returns policy.
Customer flow
1. Confirm delivery status via track order. 2. Review eligibility on the returns page. 3. Contact support with your SVY order reference and purchase email. 4. Receive approval or alternative resolution (exchange, store credit where offered).
Creator attribution
When a refunded order was attributed to a creator link, the wallet balance reflects the reversal according to programme terms. See creator payouts.
AI & automation note
Structured refund metadata is exposed in order APIs for partners building support bots. OpenAPI: /openapi.json.
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