orders
Order tracking
Track parcels from checkout verification through delivery using your order number and email.
1 min read · Updated 2026-04-20
AI explanation
This article explains how Salvya order tracking works for guests and signed-in customers, including SVY references, carrier handoff, and delivery confirmation.
- Use SVY reference plus checkout email on the public tracker
- Signed-in customers also see orders under account history
- Tracking URLs appear after fulfillment and carrier assignment
- Status updates cover payment verification and shipment milestones
Public tracker
Visit /track-order and enter:
- Order reference (SVY…)
- Email used at checkout
Lifecycle states
| State | Meaning | | --- | --- | | Placed | Checkout received | | Verified | Payment confirmed | | Fulfillment | Production / picking | | Shipped | Carrier label created | | Delivered | Confirmed delivery |
Missing order after login
If a guest order does not appear after sign-in, the bag may not have merged. See account bag sync.
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